Exchange Policy

Your item(s) can be exchanged for different sizes of the same item within 14 days of receipt, provided they are unused and in their original condition. 

 

Exchange will be accepted subject to the following conditions:

  • Items are returned to Flexiflow Apparel within 14 days of receipt.

  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, or similar will not be accepted.

 

Return postage costs are at your expense.

 

Return of faulty items:

 

If you believe your item is faulty, please contact flexiflow.apparel@gmail.com prior to sending it back. We would be happy to assist you and bear return cost in this case.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians. 

 

What defines faulty?

  • Manufacturing faults.

  • Goods that are different to the goods that you ordered.

  • Goods that have defects that were not obvious or that we did not bring to your attention.

 

If you still have questions about our exchange policy, feel free to email us at flexiflow.apparel@gmail.com 

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